Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 2jabet ("Platform", "we", "us", "our") collects, processes, stores, shares and protects the personal data of users ("User", "you", "your") who access or use the 2jabet website, its mobile-optimised interfaces, and any associated services (collectively, the "Platform").

By registering an account or otherwise using 2jabet, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and close your account.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy. Together, these documents form the basis of your relationship with 2jabet.

2. Definitions

• "Personal Data" means any information that identifies or can be used to identify a natural person, directly or indirectly — including name, email address, IP address, CNIC number, or account identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure or destruction.
• "Data Controller" means 2jabet, the entity that determines the purposes and means of processing Personal Data.
• "Data Processor" means a third party that processes Personal Data on behalf of 2jabet under contractual obligation.
• "Sensitive Data" means special categories of Personal Data — including financial information, identity documents such as CNIC or passport details, and KYC verification materials.
• "Cookies" means small data files placed on your device by the Platform to facilitate session management, security and analytics.
• "Consent" means a freely given, specific, informed and unambiguous indication of agreement to the processing of Personal Data.
• "Retention Period" means the duration for which Personal Data is kept before being securely deleted or anonymised.

3. Data We Collect

2jabet collects Personal Data in several categories, depending on the nature of your interaction with the Platform. The table below summarises the categories of data we collect:

We do not collect sensitive data beyond what is required for KYC, AML and responsible gambling purposes. We do not collect biometric data beyond liveness verification images used solely for identity confirmation.

4. How We Collect Your Data

4.1 Data You Provide Directly

The majority of Personal Data we hold is provided by you directly — through account registration, KYC document upload, deposit and withdrawal requests, and communications with our support team. You are responsible for ensuring the accuracy of all data you submit.

4.2 Data Collected Automatically

When you access 2jabet, certain technical data is collected automatically, including your IP address, device identifiers, browser type, operating system and session activity. This data is collected via server logs, cookies and analytics tools and is used for security, fraud prevention and platform performance monitoring.

4.3 Data from Third Parties

In limited circumstances, we may receive Personal Data from third parties — for example, identity verification service providers used during KYC checks, payment processors confirming transaction details, or fraud detection partners flagging suspicious activity. Data received from third parties is used only for the purposes for which it was obtained and in accordance with this Policy.

5. Data Processing

2jabet processes your Personal Data for the following purposes:

• Account Management: Creating, maintaining and securing your account, authenticating your identity on login, and processing account closure requests.
• Transaction Processing: Processing deposits and withdrawals, maintaining financial records and fulfilling obligations related to payment method references — including contextual references to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — and crypto options including BTC and USDT. These payment provider names are contextual references only and do not imply endorsement or affiliation.
• Regulatory Compliance: Fulfilling KYC, AML and age verification obligations under applicable licensing conditions. This may include retaining identity records for defined periods even after account closure.
• Security and Fraud Prevention: Monitoring account activity for signs of fraud, collusion, money laundering, bonus abuse or prohibited conduct as defined in our Terms & Conditions.
• Responsible Gambling: Monitoring betting patterns to identify potentially problematic gambling behaviour and triggering responsible gambling tools or account reviews where appropriate.
• Customer Support: Responding to enquiries, processing complaints, and resolving disputes using communication records and account history.
• Marketing and Promotions: Sending promotional communications where you have opted in to receive them. You may withdraw marketing consent at any time via your account preferences or by contacting support.
• Platform Improvement: Analysing anonymised or aggregated usage data to improve platform performance, game selection, user experience and feature development.

6. Legal Basis for Processing

2jabet processes your Personal Data on one or more of the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and 2jabet — including account operation, bet settlement and payment processing.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements — including KYC, AML obligations and age verification.
• Legitimate Interests: Processing carried out to pursue the legitimate interests of 2jabet — such as fraud prevention, security monitoring and platform analytics — where these interests are not overridden by your fundamental rights and interests.
• Consent: Processing based on your explicit consent — such as sending marketing communications. Where consent is the basis, you may withdraw it at any time without detriment to your account status, subject to any processing already completed on the basis of that consent.

7. Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device when you access 2jabet. They allow the Platform to remember your session, maintain security, and collect anonymised analytics about how users interact with the site.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that keep you logged in and security tokens that protect your account. These cookies cannot be disabled without breaking Platform functionality.
• Performance and Analytics Cookies: Anonymised data on page visits, session duration and feature usage. This data helps us improve the Platform and is not linked to your personal identity.
• Functional Cookies: Remember your preferences — such as display settings or language choice — to personalise your experience.
• Security Cookies: Used for fraud detection and anti-bot measures, including detection of suspicious login patterns.

7.3 Managing Cookies

You may control cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform. For analytics and functional cookies, adjusting your browser settings will limit data collection without affecting your core account access.

8. Sharing Your Personal Data

2jabet does not sell, rent or trade your Personal Data. We share your data only in the limited circumstances described below:

• Technology and Service Providers: Third-party providers who support Platform operations — including KYC verification services, payment processors, fraud detection partners, cloud infrastructure providers, customer support platforms and game content providers. All such processors are contractually required to handle your data in accordance with our instructions and applicable data protection standards.
• Regulatory and Law Enforcement Authorities: Where required by law, court order, or regulatory obligation — including AML reporting obligations — we may disclose Personal Data to competent authorities. We will notify you of such disclosures where legally permitted to do so.
• Responsible Gambling Programmes: In certain circumstances where responsible gambling obligations require it, we may share relevant data with approved self-exclusion programmes or problem gambling support services as required by our licensing conditions.
• Business Transfers: In the event of a merger, acquisition or sale of assets, Personal Data held by 2jabet may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

All third-party data processors engaged by 2jabet are subject to contractual data processing agreements that require adequate data protection standards, confidentiality obligations and restrictions on onward transfer.

9. Data Retention

We retain Personal Data only for as long as is necessary for the purposes for which it was collected, subject to the following principles:

• Active Accounts: Personal Data is retained for the duration of your account registration and for a period thereafter as required by applicable regulatory obligations.
• KYC and Financial Records: Identity verification documents and transaction records are retained for the minimum period required by applicable AML and licensing regulations, which typically extends beyond the date of account closure.
• Closed Accounts: Following account closure, certain records — including identity documents, transaction histories and responsible gambling records — may be retained for regulatory compliance purposes for a defined period. Non-essential data is deleted or anonymised once no longer required.
• Marketing Data: Email marketing consent records are retained until you withdraw consent. Following withdrawal of consent, your data will no longer be used for marketing purposes, though records of the consent history may be retained for compliance verification.

When Personal Data is no longer required, it is securely deleted or irreversibly anonymised so that it can no longer be attributed to you.

10. Data Security

2jabet implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the Platform.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Hashed password storage — your password is never stored in plain text.
• Access controls that limit employee access to Personal Data on a strictly need-to-know basis.
• Regular security assessments and monitoring for unauthorised access attempts.
• Two-factor authentication options for account login security.

Notwithstanding these measures, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorised access to your account. Contact: [email protected]

11. Your Data Rights

Depending on applicable law, you may have the following rights with respect to your Personal Data held by 2jabet:

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within the timeframes required by applicable data protection law. We may require identity verification before fulfilling a data subject request to prevent unauthorised access to your information.

12. Minors & Age Gating

2jabet is strictly an adults-only platform. We do not knowingly collect Personal Data from persons under the age of 18, or the higher minimum age required by the operator/license jurisdiction or applicable local law, whichever is greater.

Age verification is a mandatory step in the account registration and KYC process. Where we become aware that Personal Data has been collected from a person below the minimum required age, that account will be immediately closed, all associated data will be deleted to the extent permitted by law, and any funds on the account will be handled in accordance with our Terms & Conditions.

13. International Data Transfers

As an online platform, 2jabet may process and store Personal Data on servers located outside your country of residence, including in jurisdictions that may have different data protection standards from those applicable in Pakistan. Where Personal Data is transferred internationally, we take appropriate steps to ensure that adequate safeguards are in place — including contractual obligations on recipient entities to protect your data to a standard equivalent to the requirements of this Policy.

By using 2jabet, you acknowledge and consent to the transfer of your Personal Data to countries outside Pakistan for the purposes described in this Policy.

14. Third-Party Links and Services

The 2jabet Platform does not contain links to external third-party websites. However, certain game content, live streaming feeds and technology services embedded within the Platform may be provided by third-party technology partners. These partners operate under contractual data processing agreements with 2jabet and are not permitted to use your Personal Data for their own independent purposes.

2jabet is not responsible for the privacy practices of any third-party service providers operating independently of the Platform. If you have concerns about data processed by a specific third-party provider referenced in connection with 2jabet, please contact us at [email protected].

15. Amendments to This Policy

2jabet reserves the right to update or amend this Privacy Policy at any time. Where changes are material — such as changes to the categories of data collected, the purposes of processing or your rights — we will notify registered users by email or via a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you should cease using the Platform and close your account.

16. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the 2jabet data team:

For general account support, visit our FAQ page. For responsible gambling tools and self-exclusion, visit our Responsible Gambling page.